MAINTENANCE AND SUPPORT

The most important thing is, of course, the proper functioning of the platform and the applications that run with it. Any administration, configuration, maintenance or use of a module integrated into the platform becomes our priority.

The maintenance service is provided on a continuous basis. Monitoring and optimization of the platform applications is the core business of our team, so we can respond to your requests in a very short time.

Whether it is about platform maintenance and management, or debugging or modification of a platform integrated module, our experts are always available for quick and efficient resolution of problems that may occur during the operating processes.

Regardless of the technical resources of an online platform, the most important thing is that their users know all the functions of the product, so that efficiency in use is maximized by exploiting all functionalities.

Technical support in using the e-S.C.I.M. consists in:

• Online Support through step by step user assistance;
• Ongoing Online Support through contact with an assigned consultant;
• User training for the employees of the entity, with a specialized consultant;

All three components of the technical support service for using the e-S.C.I.M. pursue and support the development of the users’ skills, for all the instruments of the platform to be used so that the objective of process and activities optimization within the entity to be achieved.

The complex technical implementation concepts of the Internal Control Management System, the incomplete legal basis and the overloading of staff lead to the impossibility of implementing such a system. Through technical support, dedicated to the documentation of the Internal Control Management System, our team designs documents associated to the Internal Control Management System, based on specific criteria of the beneficiary.
It suggests appropriate ways of management and implementation of the documents specific to the field of activity of the entity.
It draws up the organizational chart of the entity and attributes the specific documents of the Internal Control Management System uploaded on the platform, to the active compartments in the organizational chart.

At the same time, if necessary, our team provides training to the persons responsible for the process, regarding the functionalities of the integrated modules in the e-S.C.I.M. platform.

The e-S.C.I.M. platform ensures updating and maintenance of the uploaded documentation, due to legal changes or changes occurring at the level of the entity, whenever needed.

Our team is always available to the beneficiaries to explain technical concepts of documentation management and application. It also provides support in case of checking controls on the Internal Control Management System.

The entire process of documentation support and maintenance of the Internal Control Management System is carried out online, through a dedicated consultant, available for the employees of the entity 6 hours per day, 5 days a week.

The need for training/ professional development of employees is obvious to any type of structure with the goal of achieving its objectives and generate competitive, qualitative services, regardless of the market or the field of activity.

Implementation of the Internal Control Management System is a relatively new activity, more often imposed on the employees of the public entities without them benefiting from training/professional development in this area. In this respect, our company has developed a unique material, a practical course dedicated to the implementation of the Internal Control Management System in public entities.

The technical course study support of the teaching material is to allocate a lecturer who coordinates and supports the whole training process of the employees on the Implementation of the Internal Control Management System, via the dedicated e-Learning Module. The entire activity is carried out online, completion of the course modules takes place over a period of three months and it is concluded with a final test. Following graduation test, each employee will receive a certificate of participation or professional development, as appropriate.

Internal audit has become increasingly important over the years, expanding both its field of activity and coverage degree of audit works, namely evaluating business processes and procedures related to ensuring the efficiency and effectiveness of management and internal control systems, as part of the integrated programme of corporate governance, risk management and internal control.
This material offers, in a new approach, a set of best practices with a special utility for public internal auditors performing tasks/audit actions/control in public entities, due to the peculiarities covered by the management and internal control systems. From this perspective, the presentation is focused on describing the newest concepts, methods, techniques and procedures related to the general context of auditing management and internal control systems, including the role to be best followed by the internal audit in implementation/development and maintenance of the internal control management system in public entities.

The technical course study support of the teaching material is to allocate a lecturer who coordinates and supports the whole training process of the employees in Auditing the Internal Control Management System, via the dedicated e-Learning Module. The entire activity is carried out online, completing the course modules takes place over a period of 4 months and it is concluded with a final test. Following graduation test, each employee will receive a certificate of participation or professional development, as appropriate.